Community Management

Description

🧭 Overview

In today’s digital landscape, connection is currency. Brands that listen, respond, and engage consistently are the ones that win trust — and loyalty.

Our Community Management service puts your audience at the center. From answering DMs to moderating comments and engaging with followers, we make sure your community feels heard, supported, and valued.

We don’t just manage replies — we nurture relationships.

💬 What’s Included

✔️ Daily Monitoring (Mon–Fri)
Replies to comments, DMs, mentions, and tags.

✔️ Tone of Voice Alignment
We reply as your brand — warm, clear, consistent.

✔️ FAQ Sheet Setup
We define brand-safe responses for common questions and objections.

✔️ Customer Escalation Protocol
We route issues to the right person quickly when needed.

✔️ Engagement Boosting
We proactively engage with followers and niche hashtags to spark growth.

✔️ Weekly Summary Report
Performance insights and sentiment recap.

💡 Why This Service Matters

Every comment left unanswered is a missed opportunity to build trust.
With BorderlineCo, your audience feels like they’re talking to a real person who cares — and that’s what keeps them coming back.

👥 Who This Is For

• Brands that value long-term loyalty
• E-commerce stores with regular customer interaction
• Influencers and personal brands scaling their presence
• Agencies without a dedicated community team

📆 Delivery Timeline

Ongoing monthly service — launches within 3–5 business days after onboarding.